Excellence
Do not mistake activity for achievement.
Most organizations and companies are good at focusing on efficiency in performing all the necessary everyday tasks. But very few companies have time to stop to consider whether these activities provide real customer value. Studies show that as many as 90% of the activities carried out within an organization are not in fact generating customer value.
Excellence at Maestro is all about this; making companies and organizations capable of generating maximum customer value through Simplicity, Time and Productivity by doing things right – all the time.
The 3 guiding Principles of Excellence
Productivity
Much focus on efficiency will never become measurable as productivity gains, when it is solely focused on internal goals and standards, rather than generating customer value. Maestro Business works with established and proven techniques and management principles. The aim is to grow productivity through the reduction of non-value added activities in organizations and systems providing measurable bottom line results. Productivity is not a coincidence - it is a decision.
Predictability.
Stability, reliability and predictability in any business process are basic foundations for using Excellence to develop and grow the business. Variability in business processes lead to micromanagement, reduced profit margins and dissatisfied customers. Through a "Perfect Order Index" each order is measured by whether the customer receives the order at the requested/agreed delivery time, in the right quantity, without quality problems and with proper documentation.
Time.
Time to market - time in customer service - queuing time – waiting time - shelf time - processing time - lead time - wasted time - quality time. The more time, the more chaos, the greater the cost.
Time is the only thing everyone has. Equally and properly utilized, time is a strongly competitive factor. By constantly focusing on reducing time, speed becomes the competitive advantage to any business. Increased speed-to-market can be measured at both top and bottom line results.